NIGERIA – United Bank for Africa Plc has announced that its customer service Chatbot, Leo, is now available for customers on Apple Business Chat.
During the inauguration of the service, the Banks’s Group Managing Director, Mr Kennedy Uzoka revealed that UBA customers who own iPhones and iPads now have the opportunity communicate directly with the bank using the Messages app on their devices.
“As a brand focused on providing excellent customer experience, we are always looking for new ways to serve our customers easily and on time,” Mr Uzoka, said.
“We are therefore thrilled to support Apple Business Chat, which gives us a powerful and engaging connection with our customers.”
Mr Uzoka also noted that most of the bank’s customers prefer iOS, this innovation was thus a way to exceed their expectations when they experience UBA.
He further added that the financial institution was expecting the service to quickly become the preferred customer service channel because it “makes communicating with us as easy as messaging a friend.”
According to Mr. Uzoka, with Apple Business Chat, customers could always reach a live person and have their issues addressed.
He explained that UBA customers could use the services of Leo, through the Apple Business Chat to open an account, buy airtime, check account balance, make account transfers and pay bills.
To start Apple Business Chat, the bank said customers could click the ‘Chat with Messages’ button on UBA’s website or in mobile banking app, available in the App Store.
A conversation with UBA’s agents would then open instantly in the Messages app, and users could take their time responding when it was convenient.
The Leo chatbot service by UBA was launched in 2018 and it has so far been available to WhatsApp and Facebook users.
The bank said that it decided to launch it on the iOS platform due to requests by some of its customers who also needed to enjoy the services offered by the Chatbot.
Leo service is live in English on the iOS platform, and by the end of October, the bank hopes to offer the service in other languages.