Telkom Kenya creates new subsidiaries to enhance service delivery

KENYA – Integrated telecommunications provider Telkom Kenya, has created two wholly-owned subsidiaries to house its Digital and Financial Services business to enhance service delivery.

In a press statement, the firm said the Consumer Service Delivery Unit would remain within Telkom Kenya, insisting that this re-organization of its business will not result in any loss of jobs.

The Digital Subsidiary will offer Data Centre Services, Cloud, Managed Services, Connectivity, Broadband, Carrier-to-Carrier traffic, and Backbone Infrastructure.

In August 2020, Telkom Kenya began re-organizing its business structure to accommodate the ongoing digital transformation in Kenya and globally.

Its objective was to better position Telkom Kenya’s infrastructure asset base and services to drive digital transformation within the consumer, small business, corporate and public sectors.

Telkom has aimed to create an intelligent landing hub for submarine cables that act as the gateway to the East Africa region and beyond.

The telco also committed to expanding its 4G/LTE network and up-skilling its employees to fit into the fast-changing business environment and consumer needs.

Thus, the firm transformed its business into Telkom Consumer and Telkom Digital to create more value and better customer experience.

Telkom Kenya has taken this move following the departure of Steve Okeyo, former Managing Director – Consumer Service Delivery Unit.

Also leaving the organization is Kris Senamu, formerly Managing Director – Digital Service Delivery Unit.

Creating the two subsidiaries is seen as Telkom’s move to meet heightened demand for infrastructure and data services while ensuring continuity in these critical business lines.

Established as a telecommunications operator in April 1999, Telkom is 60% owned by Helios Investment Partners, with the remaining stake held by the Government of Kenya.

Telkom has 4,152 km of its own terrestrial fiber cabling, serving as a critical conduit for broadband connectivity inland.

It also owns a 22.5% stake in TEAMS, a 5,000km undersea fiber optic cable through Fujairah, UAE, and a 10% stake in LION2, another 2,700km undersea fibre optic cable through Mauritius.

The telco has a stake in the East African Submarine System Cable (EASSy) and manages the National Optic Fibre Backbone Infrastructure (NOFBI), on behalf of the Ministry of ICT, an inland fibre optic cable network running through Kenyan counties.

It is also the landing partner for the LION2, EASSy, and DARE 1 Cables.

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