GHANA – MTN Ghana has introduced new security measures to protect mobile money users from fraudulent activities and ensure customers have enhanced user experience.
Some security measures being outlined by MTN Ghana to protect registered subscribers include re-introduction of ‘allow cash out’ menu, introduction of agent identification and code as well as increased public education.
The company has also fortified its already robust IT system which allows technicians to deal swiftly reported cases of mobile money fraud irrespective of one’s location.
Speaking at a regional Editors’ forum, MTN General Manager – Regional Sales Northern Ghana, asked mobile money users to be vigilant and warned them never to disclose their four-digit personal identification number.
“I want to add that do not entertain a call concerning your personal accounts, don’t entertain any call about your money,” he said.
He also urged individuals transacting money mobile to double-check the name of any recipient before sending the money through them.
Mr Samuel Koranteng, the Corporate Services Executive of MTN Ghana, said, “It is a crime to pre-register a sim card” and urged the public to report any MTN agent who engaged in the act.
The forum, organised by the country’s leading teleco, was to update editors about the company’s operations during the year and highlighted some achievements and challenges over the period.
Mr Koranteng revealed that the company had invested US$160 million in infrastructure expansion and improvement in several projects including deployment of 350 Greenfield and 100 rural sites countrywide.
“MTN Ghana spent US$ 149.8 million (GHC 825 million) in improving our IT sector, recorded US$ 209.8 million (GHC 1.15 billion) from the IPO launched with 127,000 Ghanaians , implemented 1,110 3G site and 254 4G upgrades,” Mr Koranteng said.
However, he expressed worry that MTN continues to experience more than 100 fibre cuts every month, disrupting network telecommunication services and hampering smooth operations of businesses.
He said the company spends GHC 6,634.83 to repair a single fibre cut and by September MTN has experienced 822 fibre cuts and projected the figure might climb beyond thousand by the end of the year.
MTN Ghana is the largest mobile services in the country.
Data from the country’s National Communication Authority indicate that the service provider is the market leader with a market share of about 59.74 percent.