GHANA – First National Bank Ghana Limited, one of the fastest growing banks in the country, has introduced its agency banking in a move to contribute to the reduction in Ghana’s unbanked population.
The agency banking initiative which has been lauded as a major success in other African countries where the bank operates is part of the bank’s strategic plan to expand its reach in Ghana without the need to open brick and mortar branches.
Under the initiative the bank will partner with existing businesses in various communities to operate as agencies which will offer a range of banking services to customers.
The Bank is optimistic that the successful roll out of the agency banking service will also increase the institution’s capacity to provide convenient banking to existing and future customers.
According to the bank’s Head of Retail Banking, Hannah Annobil-Acquah, FNB’s banking model is a functional and scalable model that will enable the bank to deliver cash solutions to customers.
“We also believe that this new channel and customer touchpoint will enable us contribute meaningfully and positively to improving financial inclusion in Ghana,” she added.
The agency banking service adds to a number of innovative banking products from First National Bank Ghana Limited.
These include its award-winning digital platforms, which enables customers to satisfy almost all their banking needs on a web browser or on the bank’s mobile app, making it virtually unnecessary for them to visit a branch.
First National Bank Ghana Limited, however, recognises that sometimes interfacing with a human being is inevitable. That’s where its new agency banking service becomes beneficial.
“With agency banking, we are taking yet another important step towards making banking services available to Ghanaians like never before,” Delali Dzidzienyo, the bank’s head of Marketing and Corporate Affairs said.
The pioneer agencies under First National Bank’s agency banking initiative are in Accra and Tema and plans are far advanced for more agencies to be opened in the regional capitals before the end of the year.