AFRICA – DHL Express has the launched a mobile app that will allow its customers in eight African countries in the Sub Saharan Africa to track and coordinate the delivery of their shipments.
“The app is an exciting new addition to our service offering in Sub Saharan Africa and has been launched in South Africa, Kenya, Ghana, Nigeria, Ethiopia, Mauritius, Tanzania and Uganda.”
“It will be rolled out in a further 40 countries across the region by the end of 2020.” announced Hennie Heymans, Chief Executive of DHL Express Sub Saharan Africa.
Using the App, customer will be able to access can access accurate shipping quotations, find their closest DHL Service Points for easy collections and deliveries and of course, track their shipments in real time.
Heymans explained that the DHL Express Mobile app offers a number of key benefits to customers, allowing them to access valuable features on the move.
“Customers can access accurate shipping quotations, find their closest DHL Service Points for easy collections and deliveries and of course, track their shipments in real time.”
“Embracing digitalization is the name of the game when it comes to enhancing customer experience and we are excited to introduce yet another exciting mobile application to our customers across the region”, Said Heymans.
Heymans explains that the DHL Express Mobile app offers a number of key benefits to customers, allowing them to access valuable features on the move.
He added that it’s not only about new technology, but also a different mindset and culture.
“Our customers are constantly evolving and changing the ways that they communicate, work, travel and consume, so we need to ensure that we are providing them with solutions that are agile enough to adapt to their changing needs. “he said.
With online transactions growing exponentially in Africa, Heymans says that there is a clear demand for integrated mobile solutions that allow customers to transact whenever and wherever they are.
The app which was developed in-house through DHL’s Global IT services team is available on both iOS and Android.